For orders within Nigeria, exchanges must be requested within 3 days of delivery. International orders must be requested within 7 days of delivery.

Items must be unused, unworn, unwashed, unaltered and in their original condition, with tags and packaging intact where applicable. All exchanges are subject to inspection and approval.

Please contact us within 24 hours of delivery with your order number and clear photos/videos. Once verified, Luz may offer a repair, replacement or exchange.

Generally, no. Customized, personalized and made-to-measure items are final sale and cannot ordinarily be exchanged due to change of mind, personal preference or incorrect customer measurements.

Uncut and unused fabric may be considered for exchange. Cut, washed, dyed, altered or specially prepared fabric is not eligible.

Slight variations in colour, pattern, texture and dye distribution are natural characteristics of handmade Adire and are not automatically considered defects.

For exchanges due to customer preference or error, the customer is generally responsible for return and replacement shipping costs. Where the error is attributable to Luz, we will determine the appropriate shipping arrangement.

If the replacement costs more, you pay the difference. If it costs less, no cash refund will be issued; store credit may be offered where applicable.

Contact our customer service team with your order number, product details, reason for exchange and photos/videos where applicable. Please do not send an item back without receiving exchange instructions from Luz.

We believe beautiful things are worth preparing properly.

Ready-to-wear pieces are processed within our stated processing timeline 1-2 days within Lagos,(2-5 days outside Lagos, 3-15 days outside Nigeria) , while handmade, customized, or specially commissioned pieces may require additional time because of the craftsmanship involved.

Your expected processing and delivery timeline will be communicated when your order is placed.

Yes. Luz delivers both within Nigeria and internationally.

Delivery timelines and shipping fees vary depending on your destination, package size, and chosen delivery service. International customers will receive their applicable shipping details when placing their order.

Wherever you are in the world, we want your Luz piece to find its way to you safely.

We understand that sometimes a piece may not be quite right for you.

For orders within Nigeria, returns are accepted within 3–5 days of delivery.

For orders outside Nigeria, returns are accepted within 7–14 days of delivery.

To qualify for a return, the item must be unworn, unwashed, undamaged, with its original tags and packaging intact.

Customized and personalized pieces are generally not eligible for return unless the item arrives damaged, defective, or there has been an error on our part.

Please contact Luz before sending any item back so our team can guide you through the return process.

We take great care in preparing every Luz order, but if something isn't right, we're here to help.

If you receive a damaged, defective, or incorrect item, please contact us within 24hrs with your order details and clear photos or videos of the item and its packaging.

Our team will review the matter and work with you on the appropriate resolution, which may include a replacement or another suitable solution.

IMPORTANT: Please carefully confirm your size, measurements, product selection, colour, quantity, customization details and delivery information before placing your order or contact us if you need help selecting your suitable size.