We offer secure payment options for your convenience. Available payment methods will be displayed at checkout or provided by our team when placing an order directly with us.

Please note that an order is only confirmed once payment has been successfully received and verified.

We believe beautiful things are worth preparing properly.

Ready-to-wear pieces are processed within our stated processing timeline 1-2 days within Lagos,(2-5 days outside Lagos, 3-15 days outside Nigeria) , while handmade, customized, or specially commissioned pieces may require additional time because of the craftsmanship involved.

Your expected processing and delivery timeline will be communicated when your order is placed.

Yes. Luz delivers both within Nigeria and internationally.

Delivery timelines and shipping fees vary depending on your destination, package size, and chosen delivery service. International customers will receive their applicable shipping details when placing their order.

Wherever you are in the world, we want your Luz piece to find its way to you safely.

We understand that sometimes a piece may not be quite right for you.

For orders within Nigeria, returns are accepted within 3–5 days of delivery.

For orders outside Nigeria, returns are accepted within 7–14 days of delivery.

To qualify for a return, the item must be unworn, unwashed, undamaged, with its original tags and packaging intact.

Customized and personalized pieces are generally not eligible for return unless the item arrives damaged, defective, or there has been an error on our part.

Please contact Luz before sending any item back so our team can guide you through the return process.

We take great care in preparing every Luz order, but if something isn't right, we're here to help.

If you receive a damaged, defective, or incorrect item, please contact us within 24–48 hours of delivery with your order details and clear photos or videos of the item and its packaging.

Our team will review the matter and work with you on the appropriate resolution, which may include a replacement or another suitable solution.

Because at Luz, your story matters—and so does the experience you have with us.